Effective Date: 10/14/2025

These Terms & Conditions apply to Sanix Sanitation’s Residential Subscription Services for household trash and recycling bin cleaning. They contain provisions regarding indemnification obligations (see Section 7) and include provisions on jury trial waiver and binding arbitration of disputes on an individual basis (see Section 10). These provisions are binding on you (“Customer”) unless you opt out as described in Section 10(I). Unless you opt out of arbitration: (a) you may only pursue claims against Sanix Sanitation and its affiliates on an individual basis, not as part of any class or representative action or proceeding, and (b) you may only seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

1. SERVICES RENDERED; WASTE MATERIALS

Customer grants Sanix Sanitation the right to provide residential trash and recycling bin cleaning services (“Services”) at Customer’s service address. These Services include exterior and interior cleaning of Customer’s household trash, recycling, and/or organic waste bins, as selected in Customer’s subscription plan.

Customer is responsible for ensuring that:

All bins scheduled for cleaning are completely empty of trash, recycling, and organic waste before service.

Bins are free from any prohibited or unsafe contents (“Excluded Materials”) prior to service.

Sanix Sanitation is not a trash or recycling collection service. Any bins containing trash, waste, or Excluded Materials at the time of cleaning will not be serviced, and the regular service fee will still apply for that visit.

Excluded Materials include, but are not limited to:
(a) waste tires;
(b) radioactive, volatile, corrosive, flammable, explosive, biomedical, infectious, bio-hazardous, toxic, regulated medical or hazardous waste, as defined by federal, state, or local laws or regulations;
(c) materials containing information protected by privacy or security laws;
(d) materials requiring special environmental handling beyond normal municipal solid waste; and
(e) any materials prohibited from being handled at municipal waste or recycling facilities.

Title to and liability for Excluded Materials remains with Customer at all times. Title to any wastewater generated from cleaning services is transferred to Sanix Sanitation upon collection for proper disposal in accordance with applicable laws and regulations.

2. EQUIPMENT

Any cleaning equipment, tools, or machinery (“Equipment”) furnished by Sanix Sanitation for the purpose of providing Services shall remain the property of Sanix Sanitation at all times. While on Customer’s property, Customer is responsible for preventing damage to Sanix Sanitation’s Equipment, except for normal wear and tear resulting from standard service use.

Customer shall provide safe, unobstructed access to their bins on the scheduled cleaning day. Unless otherwise agreed in writing, Customer must place bins curbside (or in the designated service location) by 7:00 a.m. on the scheduled cleaning day. If bins are not accessible at the scheduled time, the visit will be considered a completed service, and the regular service fee will still apply.

3. INVOICES - PAYMENT TERMS

(a) Billing – Customer will be billed in advance on a periodic basis (weekly, bi-weekly, monthly, quarterly, or on time) according to their selected subscription plan or service selection. Each invoice represents Sanix Sanitation’s offer to provide Services for the specified billing period. By accepting and continuing to receive Services, Customer agrees to these Terms and Conditions.

(b) Automatic Renewal – All subscription plans automatically renew at the end of each billing period unless canceled by Customer in accordance with Section 6. Customers will be provided renewal notices as required by applicable law in their state (including California, New York, Vermont, and others with automatic renewal statutes).

(c) Payment Method & Fees – Payments are due within 30 days unless otherwise stated in writing. Customers may pay via ACH, credit/debit card, or digital wallet. A convenience fee may apply to credit/debit or digital wallet payments, as charged by the payment processor.

(d) Late Fees – Payments not received within 30 days may incur a late fee up to the maximum allowed by law, with a minimum of $5. Services may be suspended until payment is received.

(e) No Refunds for Prepaid Periods – Except as required by law, Sanix Sanitation does not issue refunds or credits for partial months, quarters, or unused services. For annual prepaid services, unused time may be refunded pro-rata if canceled by Customer.

4. ADDITIONAL SERVICE CHARGES AND MISSED SERVICE FEES

In addition to standard subscription Charges, Sanix Sanitation reserves the right to charge for additional services or situations, whether requested by Customer or incurred due to Customer’s actions or inactions, including but not limited to:

Account reactivation or resume fees after suspension for nonpayment or service hold.

Extra service calls requested by Customer outside of their regular cleaning schedule.

Missed service fees if bins are not empty, inaccessible, or not placed in the designated cleaning location by the scheduled time.

Trip charges if our service crew arrives and cannot perform the cleaning due to bin conditions or access issues.

Contamination fees if bins contain prohibited or unsafe materials (“Excluded Materials” as defined in Section 1) requiring special handling or disposal.

Standard rates for these charges will be provided upon request and may be updated from time to time.

State and local taxes, surcharges, or administrative fees may also be added to the invoice as required by applicable law. Customers enrolled in paperless statements and automated payments may have certain administrative fees waived unless prohibited by law.

(a) Full or Overloaded Bin Fee and How It Can Be Avoided

Bins must be completely empty of trash, recycling, and organic waste prior to cleaning. If a bin contains waste, is overloaded, or has debris stacked on or around it, Sanix Sanitation may assess a Full Bin Fee of five dollars ($5.00) per bin, per incident.

Full or overloaded bins cannot be safely or effectively cleaned and may pose health and safety risks to our team. Sanix Sanitation reserves the right to skip cleaning such bins, and the regular service fee will still apply for the scheduled visit in addition to the Full Bin Fee.

Customers can avoid this fee by ensuring all waste and debris is removed from their bins before the scheduled cleaning. If Customers regularly find they cannot have bins emptied before cleaning, Sanix Sanitation may recommend adjusting the cleaning schedule or coordinating with their waste management provider to ensure bins are emptied prior to service.

(b) Unsafe or Prohibited Material Fee and How It Can Be Avoided

If a bin contains hazardous, unsafe, or prohibited materials (“Excluded Materials” as defined in Section 1), Sanix Sanitation may assess an Unsafe Material Fee of five dollars ($5.00) per bin, per incident. Bins with such materials may be skipped for cleaning, and the regular service fee will still apply for the scheduled visit in addition to the Unsafe Material Fee.

Unsafe or prohibited materials include, but are not limited to:

Chemicals, solvents, paints, or oils

Sharp objects or broken glass

Animal remains or excessive biological waste

Hot ashes or embers

Any other material that poses a health or safety risk to Sanix Sanitation staff or equipment

To avoid this fee, ensure bins are free from prohibited materials before the scheduled cleaning. If Customers are unsure whether an item is acceptable, they should contact Sanix Sanitation prior to service for clarification.

5. CHARGE INCREASES

Sanix Sanitation may adjust the price for residential subscription bin cleaning services from one billing period to the next. Customers may choose not to renew their subscription after any billing period without penalty, subject to the service commitment rules below.

(a) Service Commitment for Month-to-Month Plans

Month-to-month residential subscription plans are offered at a discounted recurring rate compared to one-time service pricing. Customers who select a month-to-month plan agree to a minimum of two consecutive months of service.

If a Customer cancels service after only one month of service has been completed, Sanix Sanitation will retroactively bill that Customer at the one-time service rate for the first cleaning, less any amount already paid, and the difference will be immediately due.

This back-bill ensures Customers do not use the month-to-month discounted rate as a substitute for one-time service pricing.

(b) One-Time Services

One-time cleanings are billed at the one-time service rate and must be paid in full prior to or at the time of service. Converting a one-time service into a subscription plan after service is performed will not retroactively qualify the cleaning for subscription pricing.

(c) Annual & Prepaid Plans

Sanix Sanitation may also increase Charges annually to reflect changes in the U.S. Consumer Price Index (“CPI”) for Water, Sewer, and Trash Collection Services, as published by the U.S. Bureau of Labor Statistics, or another relevant CPI with written notice to the Customer.

In addition, Sanix Sanitation reserves the right to adjust Charges at any time to account for increased operational costs, including but not limited to:

Fuel, water, disposal, or transportation expenses

Compliance with new local, state, or federal laws or regulations

Imposed taxes, fees, or surcharges

Uncontrollable events such as floods, fires, storms, natural disasters, or other acts of God

Changes in service frequency, cleaning schedule, number or size of bins serviced, and any other adjustments affecting Charges may be agreed to orally, in writing, by payment of an updated invoice, or through the established actions and practices between Sanix Sanitation and the Customer.

6. HOW TO TERMINATE RESIDENTIAL SERVICES

Once Sanix Sanitation (“Sanix Sanitation”) has commenced providing bin cleaning services to your residence, you may terminate services at any time during or at the end of a billing period by sending an email to support@sanixsanitation.

Your termination request must include:

Customer name

Service address

Contact phone number

Desired termination date

(a) Termination for Month-to-Month Customers

Customers who cancel after only one month of service will be retroactively billed at the one-time service rate for the completed cleaning, as outlined in Section 5(a). The difference between the month-to-month rate paid and the one-time service rate will be immediately due.

(b) Prepaid Plans

Any prepaid amounts for monthly or quarterly plans will not be refunded unless required by law. For annual prepaid services, Sanix Sanitation will refund the unused portion of the term based on the number of remaining days.

(c) One-Time Services

If a Customer cancels a scheduled one-time service after it has been scheduled but before it has been performed, a cancellation fee may apply. If work has commenced, the full service fee will be due.

7. INDEMNITY

Sanix Sanitation (“Sanix Sanitation”) agrees to indemnify, defend, and hold Customer harmless from and against any and all liability, claims, damages, costs, or expenses (including reasonable attorneys’ fees) arising from bodily injuries (including death), property damage, or any violation or alleged violation of law, to the extent caused by the negligent act, omission, or willful misconduct of Sanix Sanitation or its employees, which occurs in connection with the performance of bin cleaning services at Customer’s service address. Sanix Sanitation’s indemnification obligations will not apply to occurrences involving Excluded Materials as defined in Section 1.

Customer agrees to indemnify, defend, and hold Sanix Sanitation, its parent, subsidiaries, affiliates, and their respective employees and agents harmless from and against any and all liability, claims, damages, costs, or expenses (including reasonable attorneys’ fees) arising from bodily injuries (including death), property damage, or any violation or alleged violation of law to the extent caused by:

Customer’s breach of these Terms and Conditions

Customer’s negligent act, omission, or willful misconduct

The presence of Excluded Materials in Customer’s bins

Unsafe conditions on Customer’s property at the time of service

Neither party shall be liable to the other for consequential, incidental, or punitive damages arising out of the performance or breach of these Terms and Conditions, except where prohibited by applicable law.

For New Jersey Residents: Nothing herein bars recovery of damages or attorneys’ fees where mandated by statute.

8. MISCELLANEOUS

(a) Service Interruptions – If trash or recycling pickup is delayed due to holidays, strikes, weather, or other events outside Sanix Sanitation’s control, bin cleaning will be rescheduled to the next available date. No refunds or additional charges will be issued for rescheduled services. If Sanix Sanitation misses a service due to its own error, service will be rescheduled at no additional charge.

(b) Force Majeure – Sanix Sanitation (“Sanix Sanitation”) shall not be in default, nor liable for any delay or failure to perform Services, when such delay or failure is caused by events beyond Sanix Sanitation’s reasonable control, whether or not foreseeable. These events include, but are not limited to: severe weather, natural disasters, labor strikes, government orders or restrictions, pandemics, fires, acts of war or terrorism, equipment shortages, road closures, and other circumstances that prevent safe or practical performance. Sanix Sanitation’s obligation to perform Services shall be suspended for the duration of such events.

(c) Governing Law – These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which the Services are provided.

(d) Service Variations – Different terms may apply to Customers covered under separate agreements, including but not limited to municipal contracts, homeowner association agreements, or individual service arrangements.

(e) Enforcement Costs – If Sanix Sanitation successfully enforces its rights against Customer under these Terms, Customer shall be required to pay Sanix Sanitation’s reasonable attorneys’ fees and court costs.

(f) Consent to Contact – By providing phone numbers, email addresses, or mailing addresses to Sanix Sanitation, Customer authorizes Sanix Sanitation and its agents to contact them regarding their account, including by text message, email, artificial or prerecorded message, or auto-dialed calls to the provided phone number(s), including cell phone numbers,

When you submit a form, create an account, or request services through Sanix Sanitation, you may be asked to provide contact information such as your name, phone number, and email address. By providing this information, you acknowledge and agree that Sanix Sanitation may use it to communicate with you regarding your inquiries, scheduled services, account activity, and other related transactions. You may also receive occasional promotional updates or service announcements. You have the right to opt out of marketing communications at any time by following the “unsubscribe” instructions included in our emails or by replying STOP to text messages. Transactional or service-related communications (such as appointment reminders, billing updates, or service notifications) are not considered marketing and will continue as necessary to fulfill your requests or maintain your account.

Message frequency may vary. Message and data rates may apply. Reply HELP for assistance or contact us at [email protected] to update your preferences or request removal from our contact lists as permitted by law.

9. SPECIAL HANDLING FOR CERTAIN MATERIALS

Sanix Sanitation (“Sanix Sanitation”) is a bin cleaning service and does not provide recycling or waste collection. Bins must be emptied of all waste and recycling materials prior to cleaning.

(a) Prohibited or Unsafe Contents – Bins containing hazardous waste, biohazards, medical waste, sharp objects, excessive animal waste, hot ashes, construction debris, chemicals, or other prohibited materials (“Excluded Materials” as defined in Section 1) will not be cleaned. A Missed Service Fee or Unsafe Material Fee (see Section 4) may apply.

(b) Residue from Recycling or Organics – If bins contain residual recyclable or organic material that is stuck, compacted, or otherwise requires special handling beyond standard cleaning, Sanix Sanitation may assess an additional cleaning fee to cover increased time, labor, and disposal costs.

(c) Bulky or Damaging Items – Bins containing items that could damage Sanix Sanitation’s cleaning equipment (such as large metal objects, appliances, concrete, or electronics) will be skipped. The Customer will be responsible for any damage caused by such items if cleaning is attempted without prior disclosure.

(d) No Guarantee of Recycling Readiness – Sanix Sanitation makes no representation that a bin will meet local recycling facility standards after cleaning. Customers are responsible for ensuring recyclables are clean, dry, and acceptable per their waste management provider’s guidelines.

10. LEGAL DISPUTES; ARBITRATION AGREEMENT AND JURY TRIAL WAIVER (“Arbitration Provision”); RIGHT TO OPT OUT

(a) Sanix Sanitation’s Commitment to Resolve Disputes
Sanix Sanitation (“Sanix Sanitation”) is committed to providing excellent service and resolving any concerns as quickly as possible. We are available by email at support@sanixsanitation to address questions, feedback, or concerns regarding your Services. Most customer concerns can be resolved promptly and informally through this process.

(b) Pre-Arbitration Notice Procedure

Before bringing a lawsuit or initiating an arbitration that asserts a claim arising out of or related to the Services (a “Claim”), the party asserting the Claim (“Claimant”) must first provide the other party (“Respondent”) with written notice of the Claim (“Claim Notice”) and allow a reasonable opportunity, not less than 30 days, to resolve the Claim through good faith efforts.

Any Claim Notice to the Customer will be sent to the address on file with Sanix Sanitation (“Sanix Sanitation”), or any updated address the Customer provides. Any Claim Notice to Sanix Sanitation must be sent via email to support@sanixsanitation.

A Claim Notice sent by the Customer must include:

Customer’s name

Service address

Contact information

Account number (if applicable)

A description of the Claim

The relief sought

Customer may only submit a Claim Notice on their own behalf, not on behalf of any other party. No third party may submit a Claim Notice for the Customer, except for an attorney personally retained by the Customer.

The Claimant must reasonably cooperate in providing any information the Respondent reasonably requests regarding the Claim. Any applicable statute of limitations will be tolled during the period between the date the Claim Notice is sent and the later of:

a. 60 days after receipt of the Claim Notice; or
b. 30 days after either party informs the other that good faith efforts to resolve the Claim informally have ceased.

A lawsuit or arbitration proceeding may not be commenced unless the Claimant has complied with this procedure. A court may enforce this notice requirement, including the power to enjoin the filing or prosecution of an arbitration without first complying with this provision. Unless prohibited by applicable law, the arbitration administrator shall have no authority to accept or administer any arbitration proceeding unless this notice procedure has been followed.

(c) Jury Trial Waiver

To the extent permitted by law, Customer and Sanix Sanitation (“Sanix Sanitation”) waive any right to a trial by jury in the event of a lawsuit involving any Claim (as defined in this Agreement) asserted against each other, including but not limited to Claims arising out of or related to the Services. This jury trial waiver is in addition to, and does not limit, the Arbitration Provision below (including the jury trial waiver contained therein).

Customer and Sanix Sanitation each represent that this waiver is given knowingly, willingly, and voluntarily.

(d) Parties

Solely for purposes of this Arbitration Provision, the terms “we,” “us,” and “our” mean:

a. Sanix Sanitation (“Sanix Sanitation”) and its successors and/or assigns, as well as any parent, subsidiary, or affiliate companies, and their employees, officers, and directors (collectively, the “Sanix Sanitation Parties”); and

b. Any other person or company that provides services in connection with the Services if the Customer asserts a Claim against such other person or company at the same time the Customer asserts a Claim against any Sanix Sanitation Party.

(e) Agreement to Binding Arbitration

Review this provision carefully. If Customer does not reject it in accordance with Section 10(I) below, it will be part of Customer’s agreement with Sanix Sanitation (“Sanix Sanitation”) and will substantially affect how Customer and Sanix Sanitation resolve any Claim we have against each other, now or in the future.

If the parties do not reach a resolution through the process in Section 10(B) above, all parties agree that any and all Claims will be resolved exclusively through binding arbitration, as set forth in this provision.

Definition of “Claim”
“Claim” means any claim, dispute, or controversy between Customer and the Sanix Sanitation Parties, including but not limited to those that in any way arise from or relate to these Terms and Conditions (including their formation, performance, and breach), the parties’ relationship, marketing efforts related to the Services, communications from Sanix Sanitation, Sanix Sanitation’s provision of Services or any alleged failure to provide Services, the Charges or other amounts assessed (including Convenience Fees), the mode of payment selected by Customer, prior agreements between Customer and Sanix Sanitation, and/or Sanix Sanitation’s handling or dissemination of personally identifying or other customer information.

“Claim” also includes disputes arising from actions or omissions prior to the date Customer agreed to these Terms and Conditions, including any advertising or marketing related to, application for, or initiation of the Services. “Claim” has the broadest possible meaning, and includes initial claims, counterclaims, cross-claims, and third-party claims. It covers disputes based on contract, tort, consumer rights, fraud, statute, regulation, ordinance, common law, equity, and any claim for individual injunctive or declaratory relief.

Disputes about the validity, enforceability, coverage, or scope of this Arbitration Provision will be decided by the arbitrator, except that any dispute regarding the class action waiver or class arbitration waiver in Section 10(H) will be decided by a court. Any dispute or argument that concerns the validity or enforceability of these Terms and Conditions as a whole will be decided by the arbitrator.

Impact of Electing Arbitration
If Customer or Sanix Sanitation elects to arbitrate a Claim, that Claim will not be heard in court and will not be decided by a jury. The ability to obtain information from the other party may be more limited in arbitration than in a lawsuit. Other rights available in court may not be available in arbitration.

The parties understand that, without this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the cost of arbitration could exceed the cost of litigation and that discovery rights may be more limited in arbitration.

The arbitrator may allocate compensation, expenses, and administrative fees (including filing and hearing fees) to any party if it is determined that a claim or counterclaim was filed for harassment purposes or is patently frivolous.

Judgment on the arbitrator’s award may be entered in any court with jurisdiction. The arbitrator’s decision is final and binding, except as otherwise provided by the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (“FAA”) and/or the rules of the Administrator. Any finding, award, or judgment from an arbitration of any Claim will apply only to that arbitration and will have no effect on any other arbitration.

(f) Starting an Arbitration

Arbitration may be elected by either party for any Claim, even if that party has already initiated a lawsuit regarding a different Claim. Arbitration is initiated by providing a written demand for arbitration to the other party and filing the arbitration demand with the Administrator, pursuant to the Administrator’s applicable procedures.

Customer and Sanix Sanitation (“Sanix Sanitation”) are not required to arbitrate individual Claims brought in small claims court (or the equivalent court in Customer’s state). Either party may pursue such Claims in small claims court without being subject to arbitration.

However, if a Claim is transferred, removed, or appealed from small claims court to another court, or if a Claim exceeds the monetary limit of small claims court, or if any Claim attempts to be converted into a class or representative action, then either party will have the right to demand arbitration.

(g) Administrator

“Administrator” means the American Arbitration Association (“AAA”), 120 Broadway, 21st Floor, New York, NY 10271. The AAA’s Consumer Arbitration Rules, available at www.adr.org, will govern the arbitration. The arbitrator will be appointed by the Administrator in accordance with the Administrator’s rules. The arbitrator must be a retired or former judge or an attorney with at least 10 years of legal experience.

If the AAA refuses to administer the arbitration and the parties cannot agree on a substitute administrator, the Administrator will be appointed by a court with jurisdiction under Section 5 of the Federal Arbitration Act (“FAA”). No arbitration may be administered by any Administrator (including the AAA) that maintains a policy inconsistent with the Class Action Waiver in Section 10(H), unless all parties to the arbitration consent.

Each party may be represented by legal counsel at its own expense. The arbitrator shall have authority to grant any relief that would be available in court under applicable law or in equity. The arbitrator’s award shall be in writing, include a statement of the essential findings and conclusions, be binding on the parties, and may be entered as a judgment in any court of competent jurisdiction.

The interpretation and enforcement of these Terms and Conditions are subject to the FAA.

If the Customer initiates arbitration and the filing fee exceeds $250.00, Sanix Sanitation (“Sanix Sanitation”) will pay the additional cost. If Sanix Sanitation is responsible for paying this additional cost, the Customer should submit a request for payment to the AAA along with their arbitration filing form, and Sanix Sanitation will arrange payment directly to the AAA. Sanix Sanitation will also pay all other arbitration costs incurred in connection with the arbitration. The Customer will not be required to pay Sanix Sanitation’s fees and costs if the Customer does not prevail in arbitration.

(h) Class Action and Class Arbitration Waiver

Customer and Sanix Sanitation (“Sanix Sanitation”) each agree that:

Any arbitration shall be conducted in their respective individual capacities only, not as a class action or other representative action.

Each expressly waives the right to file or participate in a class action, or to seek relief on a class basis.

Neither Customer nor Sanix Sanitation may act as a private attorney general in court or in arbitration.

Absent written consent of all parties, Claims brought by or against Customer may not be joined or consolidated with Claims brought by or against any other person.

The arbitrator shall have no power or authority to conduct a class-wide arbitration, private attorney general arbitration, or any other representative arbitration.

If any court or arbitrator determines that this Class Action Waiver is void or unenforceable for any reason, or that arbitration can proceed on a class basis, then the Arbitration Provision in Section 10(E) shall be null and void in its entirety, and the parties will be deemed to have not agreed to arbitrate disputes.

(i) 30-Day Right to Opt Out

Customer has the right to opt out of the arbitration and class action waiver provisions in Section 10 by sending written notice of their decision to opt out to support@sanixsanitation. The notice must be sent within thirty (30) days of enrolling in the Services; otherwise, Customer will be bound to arbitrate disputes in accordance with these provisions.

The opt-out notice must include:

Customer’s full name

Service address

Phone number

Account number (if applicable)

If Customer opts out of these arbitration provisions, Sanix Sanitation (“Sanix Sanitation”) will also not be bound by them. Opting out will not affect any other provision of these Terms and Conditions or Customer’s ability to receive Services.

(j) Governing Law

This Arbitration Provision is governed by the Federal Arbitration Act (“FAA”) and not by any state arbitration law. The arbitrator must apply applicable substantive law consistent with the FAA, including applicable statutes of limitations and any recognized claims of privilege. The arbitrator may award any remedy permitted by the applicable substantive law that would apply in an individual case if the action were pending in court (including, without limitation, punitive damages, which shall be governed by the constitutional standards applied by the courts).

The substantive law applicable to any Claim will be the law of the state where the Services are provided.

(k) Exclusive Venue for Litigation

To the extent the arbitration provisions in Section 10(E) do not apply, the parties agree that any litigation between them (other than small claims court actions) shall be filed exclusively in the state or federal courts located in Spokane, Washington. Small claims court actions may be brought in the county where the Customer resides. The parties expressly consent to the exclusive jurisdiction of such courts for any applicable litigation other than small claims court actions.

Customer Right to Cancel

Applicable law may give the Customer the right to cancel this transaction, without penalty or obligation, at any time within three (3) business days (excluding Saturdays, Sundays, and legal holidays) after accepting these Terms and Conditions.

If you have any questions regarding your right to cancel or your specific service arrangement, please contact Sanix Sanitation at support@sanixsanitation.